Accessibility Statement
Effective Date: August 28, 2026
At Elegance Factory, we are committed to providing an accessible and user-friendly website experience for all customers, including individuals with disabilities. We believe that everyone should have reasonable access to information, products, services, and customer support.
Our Commitment
- We aim to follow recognized accessibility principles and standards, including the Web Content Accessibility Guidelines (WCAG), where reasonably applicable.
- Our goal is to provide a clear, usable, and inclusive experience for visitors with different accessibility needs.
- We periodically review our website and make improvements where possible to enhance accessibility and usability.
Accessibility Features
We aim to support accessibility through website features and design practices such as:
- Clear navigation and consistent page layouts
- Text alternatives for images and non-text content where appropriate
- Keyboard-friendly navigation where supported
- Readable text and appropriate visual contrast
- Responsive layouts designed for mobile, tablet, and desktop devices
- Clear headings, labels, and content structure where practical
Ongoing Improvements
Website accessibility is an ongoing process. We continue to review our website and consider reasonable improvements as technologies, accessibility standards, and user needs evolve.
Although we work to improve accessibility, some content, features, or third-party integrations may not always meet every accessibility standard in every circumstance.
Third-Party Content and Services
Our website may use third-party applications, payment services, integrations, or other technologies that are not fully controlled by Elegance Factory. While we encourage accessible experiences, the accessibility of third-party content and services may be governed by the respective provider.
Feedback & Support
If you experience difficulty accessing any part of our website, encounter an accessibility barrier, or need assistance with information, products, or placing an order, please contact our customer support team.
When contacting us regarding an accessibility issue, please provide a brief description of the issue and the page or feature involved where possible. This will help us understand the concern and assist you more effectively.
Elegance Factory
Address: 925 B St, Hayward, CA 94541, United States
Phone: +1 (510) 470-4476
Email: elegancefactoryca@gmail.com
Customer Support Hours
Friday: 2:00 PM – 8:00 PM
All Other Days: 11:00 AM – 8:00 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day.
Legal Compliance
This Accessibility Statement is intended to reflect our commitment to accessibility and to support compliance with applicable United States accessibility requirements, including the Americans with Disabilities Act (ADA) and relevant accessibility guidelines where applicable.
Nothing in this statement is intended to limit any rights or obligations that may apply under applicable law.
Changes to This Accessibility Statement
We may update this Accessibility Statement from time to time to reflect changes to our website, accessibility practices, technologies, or applicable requirements. Any updated version will be posted with a revised effective date.
