Payment Policy
Thank you for shopping with Elegance Factory. Please review this payment policy to understand the payment terms that apply to purchases made through our website. If you have any questions regarding payment, please contact our customer service team.
Accepted Payment Methods
We currently accept the following payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Visa
Payment Security
We take the security of your payment information seriously. Payments made through our website are processed using secure payment technologies designed to protect your personal and financial information during checkout.
Elegance Factory does not directly store complete payment card information submitted through the checkout process.
Payment Processing
Payment is processed when you complete your purchase at checkout.
Once your payment has been successfully processed and your order has been placed, you will receive an order confirmation email containing the relevant details of your purchase.
Currency
All prices and payments on our website are processed in United States Dollars (USD).
Failed or Declined Transactions
If your payment is declined or cannot be completed, please:
- Check that your payment information has been entered correctly.
- Confirm that your selected payment method has sufficient funds or available credit.
- Contact your bank, card issuer, or payment provider for additional information.
- Try another accepted payment method if available.
If you continue to experience payment issues, please contact our customer support team and we will assist you where possible.
Refunds and Disputes
Eligible refunds will be issued in accordance with our Return and Refund Policy and will generally be returned to the original payment method used for the purchase.
If you have a question or concern regarding a payment, refund, or transaction, please contact us so that our customer support team can review the matter.
For Further Inquiries
If you have any further questions regarding payments or your order, please contact our customer service team.
Elegance Factory
Address: 925 B St, Hayward, CA 94541, United States
Phone: +1 (510) 470-4476
Email: elegancefactoryca@gmail.com
Customer Support Hours
Friday: 2:00 PM – 8:00 PM
All Other Days: 11:00 AM – 8:00 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day.
