Shipping policy
Order Confirmation
Once you place an order with Elegance Factory, you will receive an order confirmation email. This confirms that we have received your order and that your payment has been submitted for authorization.
Shipping Area
Elegance Factory currently ships within the United States.
Order Processing and Handling
All orders have a handling time of 2 business days.
Our daily order cut-off time is 4:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). Orders placed after 4:00 PM will begin processing on the next business day.
Shipping Methods, Delivery Times and Costs
| Shipping Method | Order Condition | Shipping Time | Shipping Cost |
|---|---|---|---|
| Express | Orders $199.00 and up | 1–2 business days | Free |
| Standard | Available at checkout | 3–4 business days | Free |
| Standard | Orders $1.00–$198.00 | 3–4 business days | $9.99 |
The shipping options and charges applicable to your order will be displayed at checkout.
Shipping Carriers
Orders may be shipped using USPS or DHL, depending on the shipping method, destination, and available carrier service for your order.
Estimated Delivery Time
The shipping times listed above begin after the 2-business-day handling period.
- Express Shipping: 1–2 business days after handling.
- Standard Shipping: 3–4 business days after handling.
Please note that delivery times are estimates. Delivery may occasionally be affected by carrier delays, severe weather, public holidays, incorrect shipping information, or other circumstances outside our reasonable control.
Dispatch
Once your order has been processed and dispatched, you will receive a shipping confirmation email. Tracking information will be included when available.
After Placing Your Order
After successfully placing your order, you will receive an order confirmation email containing your order details, including your order number.
If you do not see your confirmation email in your inbox, please check your spam or junk mail folder.
If you still have not received your order confirmation, please contact us at elegancefactoryca@gmail.com and our customer support team will assist you.
Order Tracking
Once your order has been shipped, tracking information will be provided by email when available. You can use the tracking information to follow the progress of your shipment.
If your order has passed the stated 2-business-day handling period and you have not received shipping or tracking information, please contact us at elegancefactoryca@gmail.com.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the information before shipment, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
Order Acceptance and Verification
In certain circumstances, we may be unable to process or fulfill an order. This may include situations involving:
- Incomplete or incorrect order information
- Payment authorization or verification issues
- Suspected fraudulent or unauthorized transactions
- Product availability issues
- Incorrect pricing or listing information
If additional information is reasonably required to process your order, we may contact you using the contact information provided during checkout.
Pricing Accuracy
We make reasonable efforts to ensure that all product descriptions, prices, and other information displayed on our website are accurate.
If a pricing or listing error is identified before an order is fulfilled, we may contact you regarding the issue. Where necessary, we may cancel the affected order and issue a refund to the original payment method.
Delayed or Lost Shipments
If your shipment is delayed beyond the expected delivery timeframe, please contact our customer support team. We will review the available tracking information and assist you with the shipment where possible.
If tracking indicates a delivery issue or the package appears to be lost in transit, please contact us so that we can review the matter with the applicable shipping carrier.
Customer Service
Elegance Factory
Address: 925 B St, Hayward, CA 94541, United States
Phone: +1 (510) 470-4476
Email: elegancefactoryca@gmail.com
Customer Support Hours
Friday: 2:00 PM – 8:00 PM
All Other Days: 11:00 AM – 8:00 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day.