Effective Date: August 28, 2026
This Alterations & Tailoring Policy applies to alteration and fitting services provided by Elegance Factory for eligible purchased and rented formalwear.
Alteration Services
Elegance Factory may provide alteration and tailoring services for eligible suits, tuxedos, trousers, jackets, and other formalwear where appropriate.
Alteration availability depends on the garment, construction, material, requested adjustment, available time, and the condition of the item.
Purchased Garments
Customers who purchase eligible formalwear from Elegance Factory may request alteration services to improve the fit of the garment.
Before alteration work begins, our team may review the garment and discuss the requested adjustments with you.
Not every requested alteration may be possible. The available options will depend on the garment's design, construction, fabric, measurements, and other relevant factors.
Rental Garments
Elegance Factory may also provide appropriate alterations for selected rented suits and tuxedos.
Because rental garments remain the property of Elegance Factory, alterations to rental items must be approved and performed or arranged by our team.
Customers must not independently cut, sew, permanently alter, repair, or otherwise modify a rental garment without prior authorization from Elegance Factory.
Fittings and Measurements
Customers may visit our Hayward showroom for fitting and measurement assistance.
During a fitting, our team may review the garment's fit and identify appropriate adjustments based on the customer's measurements and the garment's construction.
Customers are encouraged to provide accurate sizing information and attend any scheduled fitting appointments when required.
Alteration Pricing
Alteration charges may vary depending on the garment and the type or extent of work required.
Where alteration fees apply, the applicable pricing will be communicated before or as part of the alteration arrangement.
Purchasing or renting a garment does not automatically include every possible alteration service unless specifically stated as part of the applicable order or rental arrangement.
Alteration Timeframes
The time required to complete alterations depends on factors such as the requested work, garment type, fitting requirements, current workload, and the customer's event or requested completion date.
Any estimated completion or pickup date provided by our team should be reviewed at the time the alteration service is arranged.
Customers with an upcoming wedding, prom, gala, or other time-sensitive event are encouraged to arrange fittings and alterations as early as reasonably possible.
Changes After Alteration Work Begins
If you wish to change the requested alteration after work has already begun, please contact us as soon as possible.
Additional changes may not always be possible and may require additional time or charges depending on the work already completed and the new request.
Fit and Final Review
Where appropriate, customers may be asked to review or try on the altered garment to confirm the fit.
Please notify our team promptly if you have a concern regarding completed alteration work so that we can review the garment and determine what options may be reasonably available.
Altered Purchased Items and Returns
Garments that have been altered, customized, or modified at the customer's request may not qualify for a standard return or exchange because the item has been changed from its original condition.
This does not limit any rights that may apply to defective, incorrectly supplied, or otherwise qualifying products under applicable law.
Please review our applicable Return and Refund Policy or In-Store Purchase, Return & Exchange Policy for further information regarding purchased merchandise.
Altered Rental Items
Alterations performed on rental garments do not transfer ownership of the garment to the customer.
Rental garments must still be returned in accordance with the agreed rental terms and return date.
For additional information regarding rented formalwear, please review our Suit & Tuxedo Rental Policy.
Customer-Supplied Garments
If alteration services are available for garments not purchased or rented from Elegance Factory, acceptance of the garment will be subject to inspection and confirmation by our team.
We reserve the right to decline alteration work where the requested adjustment is not reasonably suitable for the garment or cannot be completed appropriately.
Existing Damage or Garment Condition
Customers should inform us of any known damage, previous alterations, unusual garment construction, or other relevant issues before alteration work begins.
Some pre-existing conditions may limit the alterations that can reasonably be performed.
Questions or Fitting Assistance
If you have questions about alterations, fitting availability, garment eligibility, or an upcoming event, please contact our team or visit our Hayward showroom.
Elegance Factory
Address: 925 B St, Hayward, CA 94541, United States
Phone: +1 (510) 470-4476
Email: elegancefactoryca@gmail.com
Customer Support Hours
Friday: 2:00 PM – 8:00 PM
All Other Days: 11:00 AM – 8:00 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day.
