In-Store Purchase, Return & Exchange Policy

This policy applies specifically to purchases made in person at the Elegance Factory showroom located at 925 B St, Hayward, CA 94541, United States.

In-Store Returns

Eligible products purchased directly from our physical showroom may be returned within 10 days from the original purchase date.

To qualify for a return:

• The item must be unused and unworn.
• The item must be in its original condition.
• Original tags and packaging should remain attached or included where applicable.
• Proof of purchase, such as the original receipt or other valid purchase record, may be required.

Returned items will be inspected before a refund is approved.

In-Store Exchanges

Eligible products purchased from our showroom may be exchanged within 14 days from the original purchase date.

Exchange items must be unused, unworn, and in their original condition with applicable tags and packaging.

Exchanges are subject to product, size, style, and color availability at the time of the request.

If the replacement item has a different price, any applicable price difference will be handled at the time of exchange.

Refund Method

Approved refunds will normally be issued to the original payment method used for the purchase.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

Altered, Worn or Used Items

Items that have been worn, used, damaged after purchase, or altered at the customer's request may not qualify for a standard return or exchange unless otherwise required by applicable law.

If you believe an item has a defect or other issue, please contact or visit us so our team can review the matter.

Rental Items

This policy applies to purchased merchandise only. Suit and tuxedo rentals are subject to separate rental terms and conditions.

How to Make an In-Store Return or Exchange

Please bring the eligible item and your proof of purchase to our showroom:

Elegance Factory – Hayward

Address: 925 B St, Hayward, CA 94541, United States
Phone: +1 (510) 470-4476
Email: elegancefactoryca@gmail.com

Our team will inspect the item and assist you with the applicable return or exchange.

Customer Support Hours

Friday: 2:00 PM – 8:00 PM
All Other Days: 11:00 AM – 8:00 PM

Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day.