Security Statement

Effective Date: August 28, 2026

At Elegance Factory, protecting customer information is an important part of how we operate our website. This Security Statement explains the measures we use to help safeguard personal and payment-related information when customers browse our website, access their accounts, or complete purchases.

Our Security Practices

• Secure Connection: Our website uses secure encryption technologies to help protect information transmitted between your browser and our website, including information submitted during checkout and account access.
• Trusted Payment Providers: Payments are processed through established third-party payment providers that use security measures designed to protect payment transactions.
• Payment Data Protection: Elegance Factory does not directly store complete credit or debit card numbers submitted through our website checkout.
• Account Security: Customers are encouraged to create strong, unique passwords and to keep their account credentials confidential.
• Access Controls: We take reasonable measures designed to limit access to customer information to authorized systems, service providers, and personnel where necessary for legitimate business purposes.

Fraud Prevention

We may use reasonable security and verification measures to help identify and prevent fraudulent, unauthorized, or suspicious transactions.

• Orders may be reviewed or verified before fulfillment where appropriate.
• We may request additional information when reasonably necessary to verify an order or transaction.
• Transactions that appear suspicious or unauthorized may be delayed, placed on hold, declined, or canceled for security purposes.

Third-Party Service Providers

We may use third-party service providers to support functions such as payment processing, ecommerce operations, shipping, fraud prevention, website hosting, and other business services.

These providers may process certain information as necessary to perform their services and are responsible for maintaining their own applicable security practices.

Ongoing Security

We periodically review our website, systems, and business practices and make reasonable updates where appropriate to address security risks and changes in technology.

However, no method of electronic transmission, online storage, or internet-based system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.

Customer Responsibility

Customers also play an important role in protecting their accounts and information. We recommend that you:

• Use a strong and unique password for your account.
• Do not share your login credentials with others.
• Sign out of your account when using a shared or public device.
• Keep your device, browser, and software reasonably up to date.
• Contact us promptly if you notice suspicious or unauthorized activity associated with your order or account.

Reporting a Security Concern

If you believe there may be a security issue involving your account, order, or information submitted through our website, please contact our customer support team as soon as possible.

Company Information

Elegance Factory

Address: 925 B St, Hayward, CA 94541, United States
Phone: +1 (510) 470-4476
Email: elegancefactoryca@gmail.com

Customer Support Hours

Friday: 2:00 PM – 8:00 PM
All Other Days: 11:00 AM – 8:00 PM

Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day.

Changes to This Security Statement

We may update this Security Statement from time to time to reflect changes in our website, security practices, technologies, or applicable requirements. Any updated version will be posted with a revised effective date.