Effective Date: August 28, 2026
This Order Cancellation & Modification Policy applies to eligible purchase orders placed with Elegance Factory through our website. Rental reservations are subject to our separate Suit & Tuxedo Rental Policy.
Order Cancellation Requests
If you need to cancel an order, please contact Elegance Factory as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests that are received before the order has been processed or dispatched. However, submitting a cancellation request does not guarantee that the order can be canceled.
Once an order has been shipped or handed over to the shipping carrier, it can no longer be canceled as an unshipped order. If eligible, you may request a return after receiving the order in accordance with our Return and Refund Policy.
Order Modification Requests
If you need to make a change to an order, please contact us as soon as possible.
Depending on the status of the order and product availability, we may be able to assist with requests involving:
- Size changes
- Color or product variation changes
- Quantity changes
- Shipping address corrections
- Contact information corrections
Order modifications are not guaranteed once processing has begun. If the requested change cannot be completed, our team will let you know what options may be available.
Order Processing Time
Elegance Factory has a standard handling time of 2 business days.
Our daily order cut-off time is 4:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). Orders placed after 4:00 PM begin processing on the next business day.
Because orders may enter processing shortly after they are placed, customers are encouraged to contact us promptly if a cancellation or modification is required.
Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been processed or dispatched.
We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the shipping carrier.
Changes That Affect the Order Total
If an approved order modification changes the price of your order, any applicable price difference will be handled as part of the modification process.
Depending on the requested change, it may be necessary to cancel the original order and place a new order rather than modifying the existing transaction.
Canceled Order Refunds
If your cancellation request is approved after payment has already been processed, the applicable refund will be issued to the original payment method.
Please allow up to 10 business days for an approved refund to be processed and reflected in your account. Additional processing time may depend on your bank, card issuer, or payment provider.
Orders That Have Already Shipped
Orders that have already been dispatched cannot normally be canceled or modified through this policy.
If you no longer want an eligible item after it has been shipped, please wait until the order is delivered and follow the return process described in our Return and Refund Policy.
Altered or Customized Items
If alteration, tailoring, customization, or other requested work has already begun on an item, cancellation or modification may not be available in the same manner as for an unaltered standard product.
Any applicable options will depend on the status of the requested work and the specific garment. Please review our Alterations & Tailoring Policy for additional information.
Rental Reservations
This policy does not govern cancellations or modifications of suit or tuxedo rental reservations.
Rental changes and cancellations are handled under our Suit & Tuxedo Rental Policy.
How to Request a Cancellation or Modification
To request an order cancellation or change, contact us as soon as possible and provide your order number along with the requested cancellation or modification.
Elegance Factory
Address: 925 B St, Hayward, CA 94541, United States
Phone: +1 (510) 470-4476
Email: elegancefactoryca@gmail.com
Customer Support Hours
Friday: 2:00 PM – 8:00 PM
All Other Days: 11:00 AM – 8:00 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day.
