Effective Date: August 28, 2026
At Elegance Factory, we respect your privacy and are committed to being transparent about how personal information is collected, used, disclosed, and shared.
In accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), eligible consumers may have certain rights regarding their personal information, including the right to opt out of the sale or sharing of personal information where applicable.
Your Privacy Rights
1. Right to Opt Out of Sale or Sharing
Where applicable, you may request that Elegance Factory not sell or share your personal information for purposes covered by applicable privacy laws, including cross-context behavioral advertising.
Elegance Factory does not sell personal information for monetary compensation.
2. Right to Know and Access
Subject to applicable law, you may request information regarding the personal information we have collected about you, which may include:
- The categories of personal information collected
- The specific pieces of personal information we maintain about you
- The categories of sources from which the information was collected
- The business or commercial purposes for collecting, using, or disclosing the information
- The categories of third parties or service providers to whom personal information may be disclosed
3. Right to Deletion
You may request deletion of certain personal information we have collected about you, subject to exceptions permitted by applicable law.
For example, we may need to retain certain information to complete or document transactions, provide requested services, maintain security, prevent fraud, comply with legal obligations, resolve disputes, or exercise other rights permitted by law.
4. Right to Correct
Where provided by applicable law, you may request correction of inaccurate personal information that we maintain about you.
5. Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.
How to Exercise Your Rights
Email Us
Send your privacy request to:
elegancefactoryca@gmail.com
For an opt-out request, you may use the subject line: Do Not Sell or Share My Personal Information.
Verification
To help us verify and process your request, please provide sufficient information to reasonably identify you and understand your request. This may include your name, email address, and order number if the request relates to a purchase.
We will only request information reasonably necessary to verify and process your request. In some circumstances, additional verification may be required as permitted by applicable law.
Response Time
Requests to opt out of the sale or sharing of personal information will be processed within the timeframe required by applicable law, generally no later than 15 business days where that timeframe applies.
Other verified consumer privacy requests, including requests to know, access, correct, or delete personal information, will be acknowledged and completed within the applicable legally required timeframe. Where permitted by law, additional time may be required, and we will notify you if an extension applies.
Our Commitment to Data Privacy
- We do not sell personal information for monetary compensation.
- We may disclose information to service providers and other parties that help us operate our business, such as payment processors, ecommerce service providers, shipping and delivery providers, fraud-prevention services, and technology providers.
- We use personal information for legitimate business purposes such as processing orders, providing customer support, maintaining website functionality, preventing fraud, and complying with applicable legal requirements.
- We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit certain privacy requests on your behalf. We may require appropriate documentation confirming the agent's authority and may also need to verify your identity directly.
Changes to This Notice
We may update this notice when necessary to reflect changes in our privacy practices, business operations, or applicable legal requirements. Any updated version will be posted with a revised effective date.
Company Information
Elegance Factory
Address: 925 B St, Hayward, CA 94541, United States
Phone: +1 (510) 470-4476
Email: elegancefactoryca@gmail.com
Customer Support Hours
Friday: 2:00 PM – 8:00 PM
All Other Days: 11:00 AM – 8:00 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day.
