Refund policy
10-Day Easy Free Returns
At Elegance Factory, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within the timeframe outlined below.
Return Policy Details:
- Return Period: You may request a return within 10 days of receiving your order.
- Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
- Free Returns: We cover eligible return shipping costs, so you can return qualifying items at no additional return shipping charge.
How to Return an Item:
- Contact Customer Service: Email us at elegancefactoryca@gmail.com to request a return. Please include your order number and the reason for the return.
- Receive Return Instructions: Our customer support team will provide you with return instructions and, where applicable, a return shipping label.
- Package Your Return: Carefully pack the item in its original packaging and include any accessories, tags, manuals, or documentation that were included with the product.
- Shipping Label: If a prepaid return label is provided, print and securely attach it to the return package.
- Send the Package: Send or drop off the package using the shipping method specified in the return instructions.
Please do not send a return without contacting us first and receiving return instructions.
Return Address:
20991 Foothill Blvd
Hayward, CA 94541
USA
Refund Process:
- Inspection: Once we receive your returned item, we will inspect it to confirm that it meets the return requirements.
- Refund: Once the return is approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed and reflected in your account. Processing times may also depend on your bank or payment provider.
Exchanges:
If you experience an issue with your product or would like to discuss an exchange, please contact us by email or phone. Our customer support team will review your request and help determine the most appropriate available solution.
Non-Returnable Items:
Certain items may not be eligible for return for hygiene, safety, or other applicable reasons. Any product-specific return restrictions will be clearly stated on the applicable product page where relevant.
Customer Service:
Address: 925 B St, Hayward, CA 94541, United States
Phone: +1 (510) 470-4476
Email: elegancefactoryca@gmail.com
Customer Support Hours:
Friday: 2:00 PM – 8:00 PM
All Other Days: 11:00 AM – 8:00 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day.